We at opXon share a passion for service and support in the IT sector. Each of us has between ten and twenty years of experience in change and service management in various industries, from automotive to e-commerce and pharmaceuticals.
It is not important to us whether it is about optimizing end customer support or setting up an internal help desk. We at opXon always maintain our independence from software suppliers. Therefore, we are not partners of SAP, Microsoft or others who could influence our advice.

Even though opXon is still a young company, you benefit from the experience of each individual and the entire team.

Do you have anymore questions? Please feel free to contact us without obligation!

In many years of professional work, the founders of opXon have often experienced that the transition from a project to regular operations presents many companies with new challenges. The project service provider is often relieved of the workload during commissioning and may provide support for a few more weeks. And then?

The existing team is already busy with other tasks and cannot shoulder the additional burden of operating another software with high complexity. In this situation, it is not uncommon for the project to be artificially extended in order to keep the service provider. However, the skills of the developers used often do not match the operational requirements. As a result, the quality of support and the satisfaction of employees and customers decrease.

We would be happy to advise you on how this conflict can be resolved. Contact us without obligation!

At opXon we always work on several projects at the same time and stay in close communication about new best practices and findings.
Each of us is required to spend part of our working hours discovering new things. Without any specific order. We stay up to date at all times and help shape trends instead of just adapting them.
The use of artificial intelligence in service became part of our practice from an early stage, and we know in which cases AI makes sense and where the limits lie.

We are also in constant contact with specialist committees such as the ITSMF in various regional groups.

We would be happy to explain to you how you can benefit from this in your everyday business in a non-binding conversation!

Why can you rely on us? Because our company is more than just a business. Every person in our team is unique – and we share our values:
A passion for efficiency, change and innovation.
We are independent – not influenced by big partners who drag us into their approaches.
We are a young company, but with a lot of experience! Everybody working for opXon has at least 10 years of experience in various branches, from automotive to pharmacuticals and retail.
We live Service Management – because this is the key to satisfied and returning customers.
We make trends useable and drive them. Like AI is more than a buzzword for us – we have the proven usecase.
We take the time to listen – you know your business best!
We love the challenge of changes. Key factor of a successful Change Management is to understand every stakeholders needs and translate it into a demand.